The helpdesk and documentation division has one division coordinator and two staffs. The details of the helpdesk and documentation division tasks are as follows:

1. Managing information technology requests and services
2. Developing operational instructions for information system application programmes
3. Supervising the organization and data management staff
4. Managing the catalogue of information technology services
5. Developing operational instructions for information system application programmes
6. Creating scientific papers/works, articles, seminars, trainings, and other activities for professional development
7. Making an annual activity report
8. Carrying out the duties of the leadership
9. Managing incidents of information technology activities
10. Managing knowledge of information technology services
11. Preparing SOPs for IT Service Management Activities